Privacy Policy
At Crewe Hall, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, make a booking, or engage with our services.
1. Information We Collect
We collect personal information to provide you with the best possible service. The types of information we may collect include:
- Personal Information: Name, email address, phone number, mailing address, payment details, and any other information you provide when booking a stay or event, subscribing to our newsletter, or contacting us.
- Technical Data: IP address, browser type, operating system, and browsing behavior collected through cookies and analytics tools to improve website functionality and user experience.
- Transaction Information: Details of your bookings, purchases, or inquiries related to our services.
2. How We Use Your Information
We use your personal data for the following purposes:
- To Process Bookings and Inquiries: We use your information to manage your reservations, process payments, and provide customer support.
- To Communicate with You: We may send booking confirmations, important updates, or respond to inquiries regarding your stay or event.
- For Marketing Purposes: With your consent, we may send you promotional materials, offers, and updates about our services. You can opt out of marketing communications at any time.
- Improving Our Services: We analyze technical data and feedback to enhance our website, services, and overall guest experience.
3. Data Sharing and Third Parties
We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us with:
- Payment processing
- Marketing and communications
- IT and hosting services
- Event planning and coordination
These partners are bound by confidentiality agreements and are only permitted to use your data for the services we request.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or alteration. This includes secure servers, encryption, and strict access controls for our staff.
5. Your Rights
You have the following rights concerning your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: If your information is inaccurate or outdated, you can ask us to update or correct it.
- Deletion: You may request that we delete your personal data in certain circumstances, such as if it's no longer needed for the purpose for which it was collected.
- Objection and Restriction: You can object to the processing of your data or request limitations on how we use it.
To exercise any of these rights, please contact us at [email address].
6. Cookies and Analytics
Our website uses cookies to enhance user experience and analyze site traffic. Cookies are small files stored on your device that help us recognize you when you return to our site. You can manage cookie preferences through your browser settings, but disabling them may affect your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of the latest revision.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:
Crewe Hall
Weston Road, Crewe, Cheshire, CW1 6UZ
United Kingdom
We are committed to ensuring that your privacy is protected and that you feel confident when sharing your information with us. Thank you for trusting Crewe Hall with your data.
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